- All products may contain or have come in contact with nuts, eggs, soy, wheat gluten, milk, chocolate, and other allergens. You agree to notify your guest of the risk and hold us harmless for allergic reactions. *PLEASE SPECIFY ANY FOOD ALLERGIES*
- We require a 3 week notice. A 50% NON-REFUNDABLE down payment, due at time of booking reservation. In the event of cancellation these monies are forfeit and CAN NOT be used toward future cake purchases.
- Final payment is due by one week before event. After final payment date, only CASH will be accepted before 5pm (the Tuesday following the final payment date), after which, your ordered is CANCELED. **Please mark your calendar with these dates, as we will not be making "reminder calls."**
- Three week notice is required for order changes and/or cancellations. All cakes are custom made just for you. When an order is placed, we reserve time, production resources, and staffing allocations for that order, subsequently, we may have turned away other potential business to fill your order.
- We reserve the right to use creative license where we feel necessary in order to maintain the quality of our product and designs.
- Once a cake is picked up by you or your designated party, it is considered accepted. Refunds requested due to decorating style, color shade choice or general decoration design WILL NOT be honored.
- We are not responsible for your cake once it has been picked up from the bakery. Nor are we responsible once the cake has been delivered or set up at the venue. We strongly suggest that if you are purchasing a tiered cake, that you request delivery (add'l fee). Any repairs or additional cakes will be subject to additional fees.
- Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up are only offered if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards. Quality determination is at the discretion and sole decision of Andrea's Custom Cakes & Treats, LLC.
- All refunds are given as store credit. NO CASH/CREDIT CARD REFUNDS. All refunds may be subject to a consultation fee up to 20% of the product.
- We will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you. We will NOT send pictures or post cakes BEFORE pickup.